The Centre for Customer Care (CCC) was established in 2003 by a group of Malaysian professionals with a great passion for customer service excellence. CCC, in collaboration with Service Quality Institute (SQI), USA, aims to serve the needs of all Malaysians who work in customer service as well as companies in Malaysia which have a strong belief in the benefits of superior customer service. Our clients include CEO's, business owners, government employees and of course customer service professionals. High quality customer service is universally regarded as imperative for long term business success.
We are driven by and committed to the development of people, systems and standards to improve customer service. The Centre for Customer Care (CCC) not only has information and tools for the most customer focused organisations and professionals but also for those just beginning to pursue customer service initiatives.
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